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Orders and returns
Customers can receive information on the status of their order by sending an email to firstname.lastname@example.org. The email must indicate the name / surname with which the order was placed and the order number.
Changes to Orders
We would like to remind our customers that, once confirmed and processed, orders for items already available cannot be modified. Orders placed separately will be shipped separately.
If for any reason the customer is not satisfied with his purchase, the items with the packaging perfectly intact can be returned for exchange or refund within 10 days from the date of shipment.
To request a return authorization, the customer must send an email email@example.com within 10 days of receiving the order. The codes of the items you wish to return must be specified in the email. Once the return request is received, Titano Collezioni S.r.l. will send the customer a written confirmation via email with all the necessary information.
In all cases of return, the costs will be charged to the customer.
In case of arrival of damaged or missing material, Valori S.r.l. can provide reinstatement only if the goods are withdrawn with reserve and if such communication will be sent toTitano Collezioni S.r.l. within 8 days (holidays included).
Terms and conditions
Products must be returned to the headquarters of Titano Collezioni S.r.l. within 10 days of the return authorization date. All products must be returned together with their original box which is considered to all intents and purposes an integral part of the product itself and which must not in any way be damaged and / or altered, nor used as the only external packaging. In the event that the customer receives defective goods or that shipping errors occur by the sender, it is required to follow the same instructions as above. Titano Collezioni S.r.l. reserves the right to request photographic evidence before authorizing returns for defective or damaged goods and to bear the shipping costs for the return of the goods to its premises. Titano Collezioni S.r.l. reserves the right to establish a charge equal to 10% of the value of the returned goods in cases where the return does not comply with all the terms and conditions provided by our returns policy. Titano Collezioni S.r.l. reserves the right to refuse unauthorized returns or shipments with couriers other than their own. Acceptance of these non-compliant returns, however, involves a charge equal to 10% of the value of the returned goods.
On national and international countries
Protected Payments with Secure Payments
REFOUND IN 30 DAYS
Exchange of goods and Safe Substitutions
With the best Express Couriers
Titano Collezioni S.r.l.
Via XXVIII Luglio 156
47893 Borgo Maggiore (RSM)
Tel : +378 (0549) 964173
C.O.E. : SM06181
Registered at no. 417 of the register of e-commerce activities, pursuant to the law of May 29, 2013 N.58.
The data provided by Users / customers are collected and used by Titano Collezioni srl for the following purposes: purposes directly connected and instrumental to the provision and management of the Service. In accordance with these general conditions: statistical surveys.
Titano Collezioni S.r.l.
Salita alla Rocca 16
47890 - Repubblica di San marino
C.O.E. : SM06181
Article 7 of the Code regarding the protection of personal data gives the User the possibility; to exercise specific rights, including the right to obtain confirmation from the Data Controller of the existence or otherwise of personal data and their availability in an intelligible form; to have knowledge of the origin of the data, as well as the logic and purposes on which the processing is based; to obtain the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as updating, rectification or, if interested, integration of data; to oppose the processing, for legitimate reasons, or to oppose, at any time, the treatments aimed at marketing and commercial information [the text of the art. 7 reads: ... to the processing of data concerning him for the purpose of sending advertising material or direct sales or for carrying out market research].
To enforce these rights, the User can contact Mynumi srl directly.