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Orders and returns

Order status

Customers can receive information on the status of their order by sending an email to The email must indicate the name / surname with which the order was placed and the order number.

Changes to Orders

We would like to remind our customers that, once confirmed and processed, orders for items already available cannot be modified. Orders placed separately will be shipped separately.


If for any reason the customer is not satisfied with his purchase, the items with the packaging perfectly intact can be returned for exchange or refund within 10 days from the date of shipment.

Return Instructions:

  1. To request a return authorization, the customer must send an email within 10 days of receiving the order. The codes of the items you wish to return must be specified in the email. Once the return request is received, Titano Collezioni S.r.l. will send the customer a written confirmation via email with all the necessary information.
  2. In all cases of return, the costs will be charged to the customer.
  3. In case of arrival of damaged or missing material, Valori S.r.l. can provide reinstatement only if the goods are withdrawn with reserve and if such communication will be sent toTitano Collezioni S.r.l. within 8 days (holidays included).


Terms and conditions

Products must be returned to the headquarters of Titano Collezioni S.r.l. within 10 days of the return authorization date. All products must be returned together with their original box which is considered to all intents and purposes an integral part of the product itself and which must not in any way be damaged and / or altered, nor used as the only external packaging. In the event that the customer receives defective goods or that shipping errors occur by the sender, it is required to follow the same instructions as above. Titano Collezioni S.r.l. reserves the right to request photographic evidence before authorizing returns for defective or damaged goods and to bear the shipping costs for the return of the goods to its premises. Titano Collezioni S.r.l. reserves the right to establish a charge equal to 10% of the value of the returned goods in cases where the return does not comply with all the terms and conditions provided by our returns policy. Titano Collezioni S.r.l. reserves the right to refuse unauthorized returns or shipments with couriers other than their own. Acceptance of these non-compliant returns, however, involves a charge equal to 10% of the value of the returned goods.